For the best functionality of Virtual Classroom use Google Chrome.
Within other browsers some functionalities of Virtual Classroom may be unsupported.
Examples of common issues:

• In Firefox you can only share a specific application window when using desktop share. If you want to share your entire screen, use Chrome.
• Virtual Classroom is not compatible with any version of Microsoft Edge but the newest.
• When using a mobile device, you will be prompted to use the built-in device recorder to create your video. If you have an iPhone or iPad running version 14.3 of their operating system, please use a different device to complete Q&A activities.

To schedule a meeting:

1. Go to your course in Brightspace and select Collaboration and then Virtual Classroom in the Navigation bar. The first time you access Bongo interface, you might need to agree to share your information with our single sign-on service provider.
2. After accessing Virtual Classroom, click the ”+” button to Schedule Meeting.
   The user that creates the meeting will be registered as moderator.

   

3. A new window opens with the Schedule Meeting: give a name to your meeting as well as a date and time of the meeting.
   
4. Choose the duration of the meeting (please note the maximum duration is 240 minutes) and if you want to automatically record your meeting. If you do not enable Automatically record meeting, you will still be able to record the meeting by clicking the Not Recording button in an ongoing meeting. This could be particularly useful if you need some initial time to prepare.
5. You can also check the box Publish recorded meeting, which will convert the meeting link to a recording link available for viewing after processing, which may require 30-90 minutes depending on your meeting duration.
6. It is also possible to allow for external participants. When ticking the respective box and saving the Schedule Meeting, you can then Copy External Link at the meeting Actions after you have created the meeting. This link can be sent to your external participants. When entering a meeting, external participants will only be prompted to enter their First and Last name. Be aware that anyone with a meeting link can enter the meeting.
   
7. Then, select if the meeting is with the Whole class or not. When not selecting Invite entire class, you will be able to select the users you want to be able to join the meeting. Make sure you save the meeting settings and then click that meeting Actions and then Open meeting invites settings.
   Be aware that users that haven’t yet accessed Bongo in the current course will not be listed for selection. Students can access the Virtual Classroom through the Collaboration tab on the Nav bar.
8. Lastly, if this will be a recurring meeting. You may have noticed that this option will only be visible if whole class is enabled as it is not possible to select users from the class in separate meetings. Recurring meetings are weekly meetings from 1 week up to 15 weeks and they keep the same settings for every meeting, including duration and start time.
9. Once you’re done click Save.

Students can access the Virtual Classroom through the Collaboration tab on the Nav bar, or you can add a scheduled meeting to your course content. The latter is only possible when you have selected invite entire class when setting up the meeting. To add the Virtual Classroom to content:

1. Navigate to the course Content and click the module where you want to add the meeting.
2. Then click Existing Activities and then Virtual Classroom.
   
3. Choose the meeting you wish to add to your content. It’s recommended to review the title and description of the meeting as it will be added with the exact same information as when it was created in Virtual Classroom.
4. Set up a start and end date if you wish your meeting to be visible at a certain time.

To manage a scheduled meeting, click Collaboration and then Virtual Classroom from the Navigation bar. You will then have an overview of the scheduled meetings and recordings.

When a meeting is scheduled it is possible to Launch, Copy External Link, Manage invites, Edit or Cancel. These options are available for each meeting Action.

• Launch: launch your meeting.
• Copy External Link: use this to share a link with external participants.
  This option is only available prior to the meeting date.
• Manage meetings: In case you didn’t invite the whole class to the meeting, use this option to select your invitations.
• Edit: Within this option you can still edit the date, the time and the duration of your meeting. It is also possible to change the setting of the following:
  • Start record automatically
  • Automatic link to recording
  • Allow external participants
• Cancel: Delete your scheduled meeting.

When having multiple meetings, you might need to scroll down to the Virtual Classroom overview in order to visualize the recorded meetings.

Recorded meetings do not become immediately available, they can take up to 90 minutes to process, depending on your meeting duration. After that, it is possible to Preview, Copy Public URL, Download or Delete every single meeting. These options are available under Actions.

• Preview: see a previous recorded meeting.
  A pop up menu opens where you can see all the content that has been presented during the Virtual Classroom meeting.
  
• Copy Public URL: retrieve the URL of your recording.
• Download: download the recording as a zip file.
• Delete: delete the recording.

Centered in the middle is the space for slide presentation and desktop sharing. To learn how to upload a presentation, click here.

While presenting slides, the presenter has access to a previous and next button and a Slide selecting drop-down. 

On the right-hand side of the canvas area, four buttons can be found:

These buttons can be used for (from top to bottom):

1. Tools – For selecting drawing, writing or pointer . To add text click T to create a box and start writing.
2. Annotation removal (similar to ctrl-z).
3. Remove all annotations.
4. Multi-User mode initialization – When selected, all users can make annotations.

At the top left, you can expand options for participants list, chat and shared webcams.

At the top left, you can expand sections for participants list and chat.

Clicking the second icon opens the Public Chat. 

If the Participant list is also open, they are displayed side by side. In case you have selected for Audio earlier on, you will get a welcoming message and also information and tips on how to join the audio, including phone access. Please note that only Instructors can join audio using phone. With Public Chat, both, Students and Instructors can send messages to each other. The Instructor can also upload a file by clicking the paperclip icon next to the input field.

To toggle between the presentation view and (large) gallery view:

1. Click on on the top-right of your screen.
2. Select Presentation, Gallery or Gallery (Large) to switch between views.

In gallery view, you are able to see up to 10 people at the same time in a grid view, which is the same as in the presentation view. With the large gallery view, you can see up to 25 people at the same time

At the top of screen, you’ll find the title of the meeting and next to it, the recording button.

The current Presenter can click it to start recording the meeting. The circle will then change to red and the Recording will be visible to all participants.

Be aware that if the Start record automatically option was checked when you scheduled the meeting, the session automatically starts recording the moment you enter the meeting room. However, clicking the record button sets start and end points for the final recording.

If you want to have some initial time to prepare the session, then don’t choose Start record automatically option when scheduling a meeting, and press the recording icon when you are ready.

There are 3 icons at the top right corner of the canvas:

The first icon is an internet connection speed indicator. This green/yellow/red indicator lets you know whether or not you are connected to your Virtual Classroom session with sufficient speed to participate fully in the meeting. You can click on the icon to get more information about your connection:

If you have a yellow or red indicator, you will likely experience issues like not being able to see or share webcams or desktop, as well as potential audio issues. If this is the case, using an Ethernet cable instead of WiFi might improve your connection.

The second icon allows to:

• Enter Settings (more info here)
• See information about your session
• End the meeting 
• (Temporarily) leave the meeting

Clicking the Settings icon allows you to change the default Application and Data Savings settings. Any changes made here can only be seen by the user who makes the changes.

In the Application settings it is possible to enable/disable Audio Alerts for Chat, Popup Alerts for Chat, Audio Alerts for User Join, Popup Alerts for User Join and to increase or decrease Font-Size.

The Closed Captions option allows moderators the stenographer role, providing real time captioning for the other participants. To do so, click on Closed Captions in the menu in the upper left corner and start typing in the white space.

Make sure to enable Closed captions and make it visible for the participants by clicking on the Closed captions button in the bottom left corner and to click start in the popup that appears. It is also possible to change the Closed captions settings in the popup before making it visible.

To be able to see captions, participants would then need to enable Closed captions as well. The Closed captions will appear on the bottom of the presentation window on both the moderator and participant screens. Participants who have activated the closed caption function will see, in real time, captions as they are added.

Clicking the Settings icon allows you to change the default Application and Data Savings settings. Any changes made here can only be seen by the user who makes the changes.

The Data Savings settings enable you lower the bandwidth usage, by allowing or disallowing camera sharing and/or desktop sharing. 

Clicking the Participants icon in the upper left corner allows you to change the Participant settings. Any changes made here can only be seen by the user who makes the changes.

The Participants settings enable you to lock (disable) students’ webcam, microphone, and ability to chat publicly and/or privately. 

Clicking the Settings icon allows you to change the default Application and Data Savings settings. Any changes made here can only be seen by the user who makes the changes.

The final type of setting you can adjust are the Advanced settings. They enable you to route the data through a TURN server, which assists in firewalls for multimedia applications.

The following settings and functionalities are available in the bottom center of the screen.

To mute or un-mute your microphone temporarily, click on the most left icon. There is only one button for both options. The icon will change according to the active option.

The following settings and functionalities are available in the bottom center of the screen.

To join or leave the audio, click the most left icon (microphone). There is only one button for both options. The icon will change according to the active option.

To select a microphone source and speaker source and perform a private test, go to the settings on the top right of the canvas area and go to audio. In the resulting dialogue box you can chose the microphone and speaker source, check the audio stream volume and play sound.

The following settings and functionalities are available in the bottom center of the screen.

Clicking the third icon from the left will open Video Menu.  From here, you can select to Share the Camera. The icon will now become red. When clicking on the icon again, you can now unshare your camera. Up to 30 people can share their camera at once in a meeting.

If you or any other participant is sharing his/her camera, you can navigate to the camera icon and select the swap option. This will make the camera view large, and the presentation small. When clicking on this icon again, you change back to the original lay-out.

Moderators are able to pin a camera that they do not want to be swapped out. While a camera is pinned, all users will be able to see that camera if they are talking or not. Up to 9 cameras can be pinned at once. This allows a user who may not be talking during the duration of the meeting to be seen constantly for all users such as a moderators or presenters.

The following settings and functionalities are available in the bottom center of the screen.

Clicking the fourth button, the Share Screen allows you to share an entire screen (from any screen you have currently available) or an Application Window (which only broadcasts a specific application window). 

• If using Firefox, select the window to share and click Allow.
• If using Chrome or Microsoft Edge, select the screen, window or chrome tab that you want to show to the students. If you also want to share the system audio with the users, select Share system audio. This option is available in Chrome and Microsoft Edge.
  

The Entire Screen or the Application Window will then be displayed in the main canvas area replacing any slide that might have been present. You can pause or temporarily go back to your presentation by clicking view presentation at the bottom of the page. 

The following settings and functionalities are available in the bottom center of the screen.

The last icon is Status. 

You can raise you hands or share status related to their understanding of the presentation by clicking on your name and Set Status.

This status will be displayed in the Participants pullout, in the circle to the left of the user’s name. 

For more information about breakout-rooms click here.

Make a meeting for every group and select invite entire class. Then let students go to the correct group themselves via Collaboration  > Virtual Classroom. It is also possible to add the meetings to a Module  or Content-item.

• Advantage: Least amount of work.
• Disadvantage: no restriction, every student can potentially access every group.

Make a meeting for every group when setting up the virtual classroom; do not select invite entire class. Then for every meeting go to the actions (three vertically stacked dots) menu and select Manage invites. Click on the persons you want in the group (Users that haven’t yet accessed Bongo in the current course will not be listed for selection).

Optional: To add the meeting to the Content/(Sub)Module; add the meeting via Existing Activities > External Learning Tools. (All meetings are listed separately in the list. Do not select Virtual Classroom launch).

• Advantage: Only students who are invited can enter.
• Disadvantages: More work & students need to access Virtual Classroom before being able to make the groups.

Make a meeting for every group; deselect Invite entire class, select Allow external participants and Save the meeting. Then add (Sub)Modules in the Brightspace course for every group and restrict them to a group using the Release Conditions. After this you can add the correct meeting per group via Existing Activities > External Learning Tools. (All meetings are listed separately in the list. Do not select Virtual Classroom launch).

Another option is to mail every student the link with the correct meeting, but this is not advised as they can share the link and you cannot verify the identity of the students.

• Advantage: Less time consuming
• Disadvantage: Students might share the link and/or pretend to be someone else(!)

Only  the moderator will have access to the Actions menu at the upper left corner allowing him to see the Participants, have a public Chat, go to Breakout Rooms, Initiate a Poll or add Closed Captions.

In Virtual Classroom, instructors can temporarily divide learners into 2-6 Breakout Rooms (small groups) for discussion. Learners enter breakout rooms with moderator roles, that is, there, they can upload presentations, and share their desktop. The work in this space will not be saved or recorded. Breakout rooms are only available for instructor-scheduled sessions. More information about Breakout Rooms can be found here.

Only the moderator will have access to the Actions menu at the upper left corner allowing him to see the Participants, have a public Chat, go to Breakout Rooms, Initiate a Poll or add Closed Captions.

Mute all is acccessible to moderators inside the Participants menu. It will mute the microphone sound of all participants, including yourself. You can confirm by checking the participant list and at the lock icon if you have chosen to enter audio. To unmute yourself click on your name and select Unmute user.

Only the moderator will have access to Actions at the upper left allowing him to go to Breakout Rooms, Initiate a poll or add Captions.

When clicking the  Pollling option the moderator will have 7 options: Yes/No, True/False, A/B, A/B/C, A/B/C/D, A/B/C/D/E and Custom poll.

Choose the poll type from the menu that correlates with the type of question you will ask. Ask the poll question and allow time for participants to respond before publishing as it will close down the poll.

You can upload a file/slide with the poll questions and display it in the presentation window while combining them with the poll options.

You can also create a custom poll type if needed. When Custom Poll is selected, you will be prompted to enter polling choices. You may enter up to five answer choices for students to choose from.

As soon a type of poll is chosen by the moderator, students will see the available options and can chose one. The Live poll results  displays the current results before publishing.

After clicking  Stop/Publish Polling results, the live poll results are displayed overlaying any existing loaded presentation and no more answers are allowed.

The published poll results stays at the bottom right corner of the current slide and can be reviewed by returning to that specific slide.

Only the moderator will have access to Actions at the upper left allowing him to go to Breakout Rooms, Initiate a poll or add Captions and a Presentations button at the bottom left of the center to add presentations.

Clicking Presentations activates an overlay window to select files for your presentation. 

You can drag a file from your computer into the uploading window or click on “or browse for files” to open your file browser.

After opening a file, each slide is then converted in pages for navigation. 

Files selected or dragged into the uploader will appear in a list of presentations with buttons to Confirm or Delete the file. The file most recently uploaded will automatically be shown in the presentation space.

To navigate between uploaded files for use in the presentation space, click the Presentations button to return to the list of uploaded files. Then click the Confirm button for the file you would like to switch to.  

In Virtual Classroom, instructors can temporarily divide learners into 2-6 Breakout Rooms (small groups) for discussion. Learners can upload presentations, and share their desktop. The work in this space will not be saved or recorded. Breakout rooms are only available for instructor-scheduled sessions.

1. To initiate Breakout Rooms, go the upper left corner, select Breakout Rooms and click Create Breakout Rooms
2. Select the number of breakout rooms you would like to create (minimum of 2 rooms, maximum of 8).
3. Indicate the Duration for the breakout session.
4. Drag and drop names in the main session to assign them to the preferred Breakout Room or assign them randomly using the Randomly assign button.
5. When finished, click Create.
6. Users will now receive an invitation to join their assigned Breakout Room. The first person to enter the breakout room will be assigned the Moderator role.

• You can monitor Breakout Rooms by clicking on Breakout Rooms in the upper left corner.
• To join a Breakout Room, click Join Room. The Breakout Room will open a new tab.
• If you would like to leave one breakout room and join another one, close the Breakout Room tab and repeat the process above.
• You can also drop in and out of audio for each breakout room from the main room using the Join audio button.

There is a countdown timer at the top of the screen in a Breakout Room. Learners will automatically rejoin the main Virtual Classroom when the timer runs out.

You can also end a Breakout Room session by clicking on the Breakout button in the upper left corner and selecting “End all Breakout Rooms”.